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COVID-19 Announcement

The safety and wellbeing of our guests and associates is always a top priority for us. In light of the recent COVID-19 situation, we are implementing extra precautionary measures throughout the hotel, such as requiring associates to wear masks, frequent cleaning of the public in the hotel and taking body temperature checks at all entrances.

We are closely monitoring the COVID-19 situation and fully understand the concerns around traveling during this time. Consistent with our commitment to care, and to prioritize the health and wellbeing of our guests and colleagues, Hyatt is waiving cancellation fees for stays through March 31, 2020, for the following:

  • • Guests residing in Greater China, South Korea, Japan and Italy with reservations at Hyatt hotels globally.
  • • Guests with reservations at Hyatt hotels in Greater China, South Korea, Japan and Italy.

For guests who booked via Hyatt official channels, please contact your nearest Hyatt Global Contact Center or reach us via WeChat (WeChat ID: HyattHotels).

For bookings made via online travel agents or other third parties, please contact your booking provider for information on their policies and for assistance.

Hyatt hotels continue to work with group and event customers on questions or concerns regarding future business.

We continue to remain vigilant and follow the recommended procedures and protocols of the national and local authorities in an effort to ensure the safety and wellbeing of our guests and colleagues.

World of Hyatt Member Update

In response to the COVID-19 situation, World of Hyatt will be offering members residing in the Asia Pacific region a series of tier status and benefits extensions, including:

  • • Qualifying World of Hyatt Discoverist, Explorist and Globalist members will now have a new tier expiration of February 28, 2022 – rather than February 28, 2021 – to maintain their elite tier status and benefits.
  • • Currently valid Suite Upgrade Awards, Club Access Awards and Free Night Awards that expire in 2020 for qualifying members will be extended through December 31, 2021.

World of Hyatt is also working to evaluate tier and benefit extensions for global members who travel frequently to the Asia Pacific region. More information will be shared with qualifying members as it becomes available.

World of Hyatt expects to have qualifying members’ accounts updated to reflect the extension of elite tier status and award validity March 31, 2020. This will be effectuated by the World of Hyatt team – members do not need to take any action. Furthermore, qualifying members will receive information regarding these updates through email, My Hyatt Concierge, WeChat communications and more.

If members still have questions regarding their tier status, they can contact the nearest Hyatt Global Contact Center, reach Hyatt via WeChat (WeChat ID: HyattHotels), visit the World of Hyatt COVID-19 FAQs, or email worldofhyatt@hyatt.com.

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