Book with confidence on alilahotels.com
If you find a better rate, we’ll match it—and give you the choice of an additional 20% off or 5,000 World of Hyatt Bonus Points.
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To submit a claim in English:
Complete our online claim form within 24 hours after booking on hyatt.com.
To submit a claim in a language other than English:
Call Hyatt’s Global Contact Center at 1-877-247-3909 or 402-593-5445 or your local Hyatt reservation center after booking on hyatt.com. A hyatt.com representative will review your claim and respond with a status update within 24 hours.
Please be aware that, while Hyatt’s Best Rate Guarantee may apply, the hotel’s cancellation policy will apply to your reservation booked on hyatt.com. Hyatt’s Best Rate Guarantee is subject to its complete terms and conditions below.
The Sur House
The Sur House
Coastal cuisine, inspired by the sustainable ingredients of California’s Central Coast and Executive Chef Keith Potter's experiences in the culinary havens of America.
Spa Alila at Ventana is a refuge for your senses, a safe haven to surrender the stresses and concerns of daily life.
About the Destination
Located at the intersection of the Pacific Ocean and the Santa Lucia Mountains, Big Sur is one of the most iconic destinations in the world — where miles of rugged, beautiful coastline, ocean cliffs, rolling meadows and ancient redwoods hug the edge of the continent. And its history is as remarkable as its setting.
Architecture and Interior Design
Inspired by the topography of Big Sur itself, Ventana’s timber interiors, wood-burning fireplaces and expansive private outdoor spaces allow you to stay connected to the landscape while you unwind.