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The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:


  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Hygiene kits set up in the room are bottle of sanitizer, mask and alcohol wipe

Dining Outlets

  • Implementation of a comprehensive food safety management system by following government regulated food safety standards and checked twice a year by the local authorities
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins or in dedicated cutlery boxes
  • Use of mask by all associates when preparing meals and plating dishes
  • Alcohol wipes and hand sanitizers for guests’ use


  • Sanitization of room key after guests' use
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use

SPA Alila

  • Placement of hand sanitizer at the Spa Reception desk and retail area for guests’ use.
  • Sanitization of spa treatment villa and its amenities after each guest / treatment including the massage beds.
  • Availability of sanitized massage kit for each guest’s treatment in the spa villa, containing mask, alcohol wipe, disposable panties, and disposable face cradle cover.
  • Sanitization of spa tools and equipment as well as the use of UV sterilization for manicure and pedicure tools.
  • Therapist temperature check in front of guest prior to escorting the guest to the treatment room.
  • Usage of mask for the Spa Therapists throughout the interaction with the guest.
  • Usage of hand sanitizer by the Spa Therapist prior to the start of the treatment.

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing

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