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TERMS & CONDITIONS

GENERAL TERMS & CONDITIONS

All rates we quote are, of course, subject to availability and alteration. All special offers quoted are limited and subject to availability, and may be subject to a minimum stay.

While every effort has been made to ensure the accuracy of all information, Alila Hotels and Resorts cannot accept liability for any errors or omissions and we reserve the right to change information and descriptions of listed hotels and products and to amend manifest error in the quoted prices.


ONLINE BOOKINGS

Please note that different terms, conditions and cancellation policies in relation to all online bookings via all Alila Hotels and Resorts-branded websites may apply, depending on the hotel and room or rate type chosen.

Please read the room rate details that are provided carefully before you make your online booking.

Once your booking is made, you will receive an on-screen confirmation reference number – we recommend you make a note of it, though you will also receive an an email outlining your reference number and reservation details. In the event that you have to cancel your reservation, you will need your confirmation reference number, as well as the email address used to make the reservation.


GUARANTEED RESERVATIONS

Credit card details are taken at the time of booking for guarantee purposes. By securing your online reservation with a credit card, your room is guaranteed until midnight on the day of arrival, after which the room is released and may be resold. All reservations made on www.alilahotels.com must be guaranteed with a major credit card (Visa, MasterCard, American Express, Diners). In the case of a no show, your credit card will be charged for one night's accommodation.


EARLY BIRD RATE

When booking an Advance Purchase Rate your credit card will be charged for the entire stay at the time of booking and the cost is completely non-refundable. A cancellation or change will result in forfeit of the cost of the reservation.


CANCELLATIONS

Cancellations must be made within the cancellation period signified on the reservation confirmation. If notice of cancellation is not received by the required date, the hotel will charge one night's accommodation. Please note that some rates (e.g. Early Bird and Last Minute Rates) are non-refundable and in the event of a no show, the full charge of the booking is taken from your credit card.


PROMOTIONS AND OFFERS

All promotional offers are subject to specific terms, conditions and restrictions listed on the specific webpage. All special offers are subject to availability.


PRICING ERRORS

Alila Hotels and Resorts reserves the right to revise, cancel contracts or pricing based upon incorrect information having been displayed in relation to price or service.


LIMITATIONS TO LIABILITY

In no event shall Alila Hotels and Resorts or any of its subsidiaries, hotels or affiliates be liable for any direct, special, indirect or consequential damage or damages arising out of your access or use, or your inability to use any Alila Hotels and Resorts-branded website, or any materials or recommendations made by third parties on Alila Hotels and Resorts.

You hereby waive any and all claims against us and our subsidiaries and hotels arising out of your use of our websites or any materials or recommendations of any third parties on our website.


WARRANTY DISCLAIMER

The content of Alila Hotels and Resorts websites are provided "as is" without warranties of any kind, implied or expressed, statutory or otherwise, including without limitation, the warranties of merchantability or fitness for a particular purpose. Alila Hotels and Resorts also does not warrant the accuracy or completeness of the information, links or graphics found on Alila Hotels and Resorts websites. Alila Hotels and Resorts may make changes to the content or policies at any time without prior notice.

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