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The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:


  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitisers by calling the front desk
  • All measurements are standardized with CHSE certification from Sucofindo and the Indonesian Ministry of Tourism and Creative Economy
  • We also obtain GBAC Star Facility Accreditation for superior ability to prepare for, respond to, and recover from biorisk and infectious disease situations

Dining Outlets

  • Assurance of food safety through our HACCP certification, a comprehensive and independently audited food safety management system
  • Online version menus that accessible thru QR code
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use
  • Service protocols were modified to reduce contact
  • Tables were rearranged to be at least two metres apart and only up to four persons can be seated at one table


  • We are implementing a standard social distancing protocol
  • Temperature check to all guests
  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitiser for guests’ use
  • Certified from Balinese Tourism ministry for Implementation of New Normal Protocol

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.

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