HYGIENE POLICIES

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

In-room

• Sanitization of high-touch areas using a high-grade disinfectant
• Increased frequency of cleaning air filters
• Alcohol wipes provided in your amenities
• Complimentary hand sanitizers by calling the front desk

Dining Outlets

• Assurance of food safety through our HACCP certification, a comprehensive and independently audited food safety management system
• Sanitization of tables, chairs, condiment holders and menus before seating guests
• Placement of cutlery inside napkins
• Use of mask and gloves by all associates when preparing meals and plating dishes
• Alcohol wipes for guests’ use
• Service protocols were modified to reduce contact
• Tables were rearranged to be at least two metres apart and only up to four persons can be seated at one table

Check-in

• Disinfection of key cards
• Sanitization of counter and table surfaces
• Sanitization of pens after every guest use
• Mandatory masks for our front desk associates
• Hand sanitizer for guests’ use

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.