HYGIENE POLICIES
The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:
In-room
- Sanitization of high-touch areas using a high-grade disinfectant
- Increased frequency of cleaning air filters
- Alcohol wipes provided in your amenities
- Complimentary hand sanitisers by calling the front desk
- All measurements are standardized with CHSE certification from Sucofindo and the Indonesian Ministry of Tourism and Creative Economy
- We also obtain GBAC Star Facility Accreditation for superior ability to prepare for, respond to, and recover from biorisk and infectious disease situations
Dining Outlets
- Assurance of food safety through our HACCP certification, a comprehensive and independently audited food safety management system
- Online version menus that accessible thru QR code
- Sanitization of tables, chairs, condiment holders and menus before seating guests
- Placement of cutlery inside napkins
- Use of mask and gloves by all associates when preparing meals and plating dishes
- Alcohol wipes for guests’ use
- Service protocols were modified to reduce contact
- Tables were rearranged to be at least two metres apart and only up to four persons can be seated at one table
Check-in
- We are implementing a standard social distancing protocol
- Temperature check to all guests
- Disinfection of key cards
- Sanitization of counter and table surfaces
- Sanitization of pens after every guest use
- Mandatory masks for our front desk associates
- Hand sanitiser for guests’ use
- Certified from Balinese Tourism ministry for Implementation of New Normal Protocol
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.