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Alila Solo Excels Highly With Rave Guests Reviews on Agoda and Booking.com

31 May 2017

Making guest satisfaction a top priority has earned Alila Solo two recent awards: the 2016 Gold Circle Award from Agoda, one of Asia's largest online hotel booking platforms, and the 2016 Guest Review Award from Booking.com, the world leader in online hotel reservations.

As a measure of the high standards that must be met, Alila Solo was among the less than 1% of more than one million properties that qualified for this year’s Agoda Gold Circle Awards. The Award honours accommodation partners that embody the best qualities of the online booking travel experience, going above and beyond the standard internet offering. The selection criteria include consistently glowing customer reviews, competitive pricing in the marketplace, and a willingness to work with Agoda to create faster, and easier bookings worldwide

Meanwhile, to qualify for Booking.com’s 2016 Guest Review Awards, accommodation partners had to achieve an average review score of 8 out of 10 or more; Alila Solo scored 9.2 out of 10. The Award honours accommodation partners that consistently deliver great guest experiences. With today’s travellers increasingly looking for a more personalised stay, the emphasis is on the dozens of little details that make all the difference – from first impressions online, to the welcome they receive at check-in, the food they enjoy and the ambience they delight in.

Alila Solo’s collaboration with highly trusted online travel agencies such as Agoda and Booking.com also provides valuable feedback from guests, allowing us to stay in tune with travellers’ evolving expectations, to discover what they most appreciate about their stay, and the areas that we can improve upon in our efforts to continually deliver a surprisingly different experience. “These Awards will inspire our team to continue to exceed our guests' expectations in delivering the Alila Experience,” says Jack Widagdo, General Manager of Alila Solo

About ALILA

Surprisingly Different
The hallmark of Alila is the combination of innovative design and luxury in unique locations, set apart by an unprecedented level of private space, crafted artisanship, personalized hospitality, and bespoke learning journeys. Alila means “Surprise” in Sanskrit, which suitably describes the refreshing character of our properties and impressions of our guests when they stay with us. In support of sustainable tourism, Alila hotels adopt EarthCheck operating standards, integrating the natural, physical and cultural elements of their environments. To stay at any of Alila's hotels & resorts is to embark on a destination experience – be it in recreating the flavors of the local cuisine, enhancing your well-being through ancient healing arts or the thrill of adventure sports, you will re-discover the luxury of living at Alila. For more information visit www.alilahotels.com, follow us on Instagram @AlilaHotels or like us on Facebook.

About Two Roads Hospitality
Created in September 2016, Two Roads Hospitality is an international lifestyle company encompassing an unrivaled collection of distinctive properties, passionate people, and remarkable experiences around the globe. The company is named for the newly-merged Commune and Destination Hotels, bringing together over 40 years of combined expertise exclusively dedicated to the boutique and lifestyle space. Comprised of Joie de Vivre Hotels, Thompson Hotels, Destination Hotels, tommie and Alila Hotels & Resorts, the company is the leading operator of independent and lifestyle hotels with almost 100 properties in eight countries and growing, also boasting an extensive roster of award-winning restaurants and bars, stunning vacation residences, world-class golf courses, and indigenous spa and wellness offerings. For more information on Two Roads Hospitality, visit www.tworoadshotels.com, follow us on Twitter @TwoRoadsHotels, or like us on Facebook.

About DISCOVERY programme
A memorable trip demands more than a comfortable stay. DISCOVERY, an award-winning global loyalty programme, provides nearly 10 million members recognition and perks across 550 hotels, resorts, and palaces in 76 countries. Elite members have the opportunity to immerse themselves in local culture through Local Experiences, distinctive activities that capture an authentic taste of each destination. For more information visit www.discoveryloyalty.com

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