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Hygiene Policies

The safety and well-being of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

  • Team member certification, trainings and recertification process for hygiene and cleanliness
  • Increased frequency of cleaning on all high touch surfaces, guestrooms and shared spaces
  • Implementation of enhanced food safety and hygiene protocols for restaurants, room service and group meetings and events
  • Prominently placed hand sanitizers throughout hotel public areas and employee areas
  • Social distancing guidelines across the property
  • Protective mask and other equipment for hotel colleagues


  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk
  • Knock and go in-room service

Dining outlets

  • Assurance of food safety through a comprehensive and independently audited food safety management system
  • Sanitization of tables, chairs, and condiment holders before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use
  • Service protocols were modified to reduce contact
  • Number of tables will be reduced to maintain Social Distancing norms
  • Digital menu via QR code


  • Disinfection of key cards
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizer for guests’ use
  • Mobile Check in is available for members through the World of Hyatt app
  • Each guest to have Arogya setu app downloaded on their phone at the time of Checkin
  • Negative RT-PCR report not older than 72 hours mandatory on arrival

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.

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